EXCEPTIONAL CUSTOMER

EXCEPTIONAL CUSTOMER

DURATION: 3 DAYS This is a programme designed to provide customer service executives with the skills needed to ensure excellent customer service delivery with the aim of building and maintaining customer loyalty. LEARNING OUTCOMES
  • To be aware of the value added by giving caring services
  • To identify and demonstrate the basic elements of Customer Service
  • To portray a positive image of their company to customers
  • To identify and understand the characteristics and personality profile of customers
  • To help communicate effectively
  • To develop professional telephone and customer reception skills
  • To introduce participants to the best practices in service delivery
  • To handle challenging customers calmly and confidently
CONTENT
  • Understanding customer Care
  • Customer care skills, knowledge and attitudes
  • Effective communication in a customer centered environment
  • Creating and maintain a good professional image
  • Telephone etiquette and customer reception skills
  • Professional telephone behavior
  TARGET AUDIENCE This course is targeted at frontline executives, customer service representatives, secretaries and anyone constantly in contact with customers, either face to face or over the phone.