Upcoming Courses

DURATION: 6 MONTHSSTARTING 27th May, 2017

Course Overview

The Advance Customer Care training aims at equipping participants in this competitive market environment with the relevant knowledge, skills and attitude in customer service. It is expected that at the end of the course, participants will be well groomed to professionally interact with clients and  provide useful services to them in the most effective and efficient manner with the view to progressively facilitate customer satisfaction, retention and loyalty.

Course Objectives

At the end of this course, delegates will be able:

  • To communicate effectively to clients as well as colleagues
  • To develop professional telephone and customer reception skills
  • To Handle challenging customers calmly and confidently
  • To portray a positive image of their company to customers

Target Audience

The target audience includes: Front Desk executives, Marketing Executives, Customer Service Executives, Secretaries, Telephonists, Client Service Personnel, Personal Assistants and anybody who wants to improve upon their interpersonal relationship and work well with others.

INTERNATIONAL CERTIFICATE / DIPLOMA / ADVANCED DIPLOMA IN LOGISTICS AND TRANSPORT PROGRAMMES

Start Date: 24th April, 2017

General Objective:

The courses aim at equipping participants with the knowledge and skills to manage logistics, transport and general supply chain operations in their respective organizations.

Specific Objectives:

Among other objectives, the participants will be able to:

  • Professionally manage inventories and warehouse operations
  • Evaluate financing options for transport acquisition and operations
  • Effectively handle goods and services distribution
  • Appreciate the strategic role of Logistics and Transport in the organization’s operations
Target Group

This course is designed for senior managers, middle line managers and supervisors working in the field of logistics and transport, Freight Forwarders, personnel in Supply and Transport department in Government Institutions, the Armed Forces, Police, Fire Service and CEPS. The others are Warehousing and Stores Managers, Airline Workers, Shipping Companies Workers and other Professionals who want to pursue a career in logistics and transport operations and management.

Benefits of the course include the following:

  • An opportunity to join and qualify for membership of the world’s most established professional body for Logistics, Transport and Supply Chain with post nominal such as MILT, CMILT
  • Participate in Continuous Professional Developments (CPDs) offer by CILT its members.
Course Content:

INTERNATIONAL CERTIFICATE IN LOGISTICS AND TRANSPORT – CILT

Candidates must successfully complete four (4) modules through examinations (3 compulsory and 1 optional)

  • The course consists of the following three (3) compulsory modules;

Module A – Supply Chain Operations

Module B – Business Theory

Module C – Business Applications

  • Candidates are to undertake an additional one module from the Optional modules listed below
1. Warehousing

2. Procurement

3. Inventory

4. Passenger Transport Operation

5. Freight Operations

6. Port Operations

7. Transport Planning

8. Global Logistics

9. Green Logistics

Entry Requirements:

To qualify for this program, participants ought to have been educated up to either Senior High School (SHS), GCE Ordinary or Advanced Levels with a minimum of credit passes; or equivalent professional qualifications.

Mature Entry Exams will be taken by applicants who are 27years and above but do not meet the academic qualification for only the certificate level.

APPLY NOW

INTERNATIONAL DIPLOMA IN LOGISTICS AND TRANSPORT – DILT

Candidates must successfully complete five (5) modules through examinations (2 compulsory + 1 elective + 2 optional) or (2 compulsory + 2 elective + 1 optional)

Compulsory 

  1. Management in Logistics and Transport
  2. Supply Chain Management

Electives

  1. Transport Planning
  2. Transport Operations

Optional – Inventory

  1. Movement of Goods
  2. Movement of People
  3. Production Planning
  4. Retail Logistics
  5. Sourcing and Procurement
  6. Transport and Society
  7. Warehousing
  8. International Business/Global logistics
  9. Project Management
  10. Supply Chain Flow Planning
  11. Supply Chain Network Planning

Entry Requirements:

  • Possession of the International Certificate in Logistics and Transport of the Chartered Institute of Logistics and Transport or
  • Possession of a University First Degree and/or HND (or equivalencies) coupled with relevant areas of study
  • In addition, participants must have worked in a Logistics and Transport environment for a minimum of three years.

INTERNATIONAL ADVANCED DIPLOMA IN LOGISTICS AND TRANSPORT – ADILT

The Advanced Diploma aims to give senior managers and leader’s strategic management and decision-making skills to enable them to aspire to the highest levels of management. The Advanced Diploma also includes organizational planning. Participants are expected to become familiar with analytical concepts and to use them in their management role. They will be aware of ethical issues, sustainability and global environmental issues.

Candidates must successfully complete five (5) modules

Compulsory

  1. Strategic Contexts
  2. Leadership and Strategic Management
  3. Strategic Network Planning
  4. Delivery Strategic Performance
  5. Research Methods and Professional Projects

Entry Requirements:

  • Possession of the International Diploma in Logistics and Transport of the Chartered Institute of Logistics and Transport or
  • First Degree/Masters in Logistics, Supply Chain, Transport or related discipline with accredited institution.
  • In addition, participants must have worked in a Logistics and Transport environment for a minimum of three years.

Course Fee:

  • International Certificate in Logistics and Transport (CILT): GHC 2,050.00 (Ghanaian) and GHC 2,250.00 (Non Ghanaian). In addition, students will pay an equivalent of £170 to CILT International for International Student Registration.
  • International Diploma in Logistics and Transport (DILT): GHC 2,790.00 (Ghanaian) and GHC 2,990.00 (Non Ghanaian). In addition, students will pay an equivalent of £200 to CILT International for International Student Registration.
  • International Advanced Diploma in Logistics and Transport (ADILT): GHC3, 200.00 (Ghanaian) and GHC 3,500.00 (Non Ghanaian). In addition, students will pay an equivalent of £230 to CILT International for International Student Registration.
DURATION:
International Certificate in Logistics and Transport(CILT):
  1. Six (6) Months: (Five (5) Months course work plus One (1) Month for revision, assignments and examination)
  2. (B) International Diploma in Logistics and Transport (DILT): The programme covers two (2) semesters
  3. (C) International Advanced Diploma in Logistics and Transport (ADILT): The programme covers trimesters (3) and will commence on 24th April 2017

VENUE: Lectures will be held on the GTUC – Tesano Campus, Accra

FACULTY: The programme will be facilitated by experienced GTUC, CILT faculty and experts from industry.

COURSE DELIVERY SCHEDULE:

Saturdays: 8:00am – 6:00pm for Advanced Diploma,

Evening: 5:00pm – 8:00pm for Diploma and 6:00pm – 8:00pm for Certificate on Mondays, Wednesdays and Fridays

Programmes commence on: 23rd May 2016.

MODE OF APPLICATION:

Application forms may be obtained from our website cpd.gtuc.edu.gh or www.ciltgh.org and paid for at Ecobank (GTUC-CPD, A/C No. 0550134465742901, Tesano branch) before submission and the pay in slip submitted to GTUC Cash Office at the cost of GHC100.00, forms can also be obtained at the Center for Professional Development.

Download Form

acca

STUDY OPTIONS:
Tuition and Revision for September Sitting for Levels I, II, III
Weekdays 9:00 am – 5:00 pm each day (Monday – Friday)
Evenings: (6:00 pm – 9:00 pm)

Tuition for Syllabus for December Sitting and December revision for Levels I, II, III
Weekdays 9:00 am – 5:00 pm each day (Monday – Friday)
Evenings: (6:00 pm – 9:00 pm)

For further information on Courses and information refer site visitors to the following URL:
http://www.accaglobal.com/uk/en/learning-provider/resources-tuition/paper-specific.html