Upcoming Courses


Management Information System (MIS) is designed to equip participants with the knowledge and skills needed to manage and change business processes through information and communications technology (ICT) and information systems. The course focuses on the concepts, methods and practical applications of information systems in the work place.

Learning Outcomes

  • Define and explain the concepts, theories and practices in the development and use of information systems in the organization.
  • Demonstrate an understanding of computing system architectures, operating systems software and interconnection of information resources through networking.
  • Analyze problems and determine systems requirement for developing a logical design of an information system.
  • Implement an information system in database management system or emerging development environment.
  • Develop product that demonstrate a working understanding of the management of information systems functions, integration and project management to ensure project quality.

Target Audience

Business Owners, Corporate Executives, IT Managers, Middle Level Managers.

DURATION: 5 DAYS                         

This program provides a complete foundation of knowledge for the Wi-Fi networking industry. From basic RF theory to 802.11 frame exchange processes, this course delivers hands-on training that will benefit the novice as well as the experience network professional.

Learning Outcome

  • Participants will be able to;
  • Perform site survey and reporting after the site survey
  • Interpret wireless security techniques
  • Understand Regulatory Compliance
  • Understand industry best practices for optional use of directional and omni-directional antennas in site surveys
  • Understand the proper locations and Methods for installing RF antennas
  • Recognize common problems associated with wireless networks and their symptoms, and identify steps to isolate and troubleshoot the problem

Course Outline

  • Wi-Fi Technology, Standards, and Certifications
  • Hardware and Software
  • Site Surveying and Installation
  • Radio Frequency (RF) Fundamentals
  • Security& Compliance
  • Applications, Support, and Troubleshooting

Target Audience

IT Managers, IT Professionals, ISPs, IT support staff who work with wireless technologies, Network Administrators, System Administrators, IT Instructors, Project Managers or Sales Staff, who are expected to effectively communicate about wireless technologies, will also benefit.

DATE: 7th -11th  August, 2017



The course is designed to teach you how to configure vulnerability scanners to detect points of exposure and prevent network exploitation, acquire the knowledge to assess the risk to your enterprise from an array of vulnerabilities and to minimize costly security breaches.

Run vulnerability scans and observe exploits to better secure network, servers and workstations. Learn to assess the risk to your enterprise from specific vulnerabilities and to continually control your exposure to current security threats. Throughout this course, extensive hands-on exercises provide you with practical experience assessing recent vulnerabilities and analyzing ‘in the wild’ exploits.

Domain Areas

  • Vulnerability Assessment
  • Types of Vulnerability
  • Assessing the Network
  • Vulnerability Assessment Tools of the Trade
  • Output Analysis

Target Audience

All IT Managers, IT Security oriented personnel, System Administrators, Network Administrators and anyone interested in IT Security.

DURATION: 8 DAYS (20th – 29th March, 2017)

Course Overview

The accredited and Certified Fibre Optics Technician Course is designed to equip technicians’ with the needed knowledge, skills and abilities needed for a proper physical installation in telecommunication. This hands-on course is also designed to highlight the key concepts, design principles, and deployment considerations that underlie all RF systems in order to enable people who are new to the field of Fibre Optics to grasp the concept without much difficulty. Participants will also take the FOA Certification exam as part of the training. This exam will enable participants acquire an internationally recognized Fibre Optics Technician (FOT) certificate and a membership ID card from FOA.

Domain Areas

  • Introduction to Fibre Optics
  • Premise Cabling
  • Cable Selection Standards
  • Methods Of Termination
  • Optical Networks
  • Outside plants
  • NEC ratings
  • Connectors
  • Attenuation
  • Loss Budget Analysis

Target Audience

Engineers and Technicians in ICT and Telecom, Electrical Engineers, Technicians in the Oil and Gas industry and Graduates who desire a career path in Fibre Optics.

DURATION: 10 DAYS   START: 20 th February – 3 rd March, 2017                                                                            


Organisations around the world are leveraging their information technology (IT) investments by integrating mapping such as Global Positioning System (GPS) and Geographic Information System (GIS) technology. This course will provide participants essential knowledge base in GIS and GPS which will assist them to make informed decisions.

Course Objectives:

On completion of this course delegates will:

  • Be equipped with knowledge in collecting special and associated attribute date
  • Understand the fundamental principles and concepts behind GIS, GPS and Satellite based remote sensing
  • Share knowledge with others and visualise data in ways simply not possible in the rows and columns of a spreadsheet.
  • Acquire knowledge in GIS project management
  • Learn to collect process and analyze data using GPS and GIS

Topics to Be Covered


  • GIS and the Information Age
  • Data collection procedures
  • Selecting a GPS receiver for a project
  • GIS Uses and Applications
  • What can GIS do for you
  • Building GIS projects and applications
  • Moving data from GPS platform to GIS

Target Audience

Managers, Chief Executives, It Professionals, Planners in Transport, Telecommunication, Real estate, Local Government, Defense, Marketing, Banking, Education, Utility (Water, Electricity) Mining, Oil exploration, Health, Insurance.

DURATION: 3 MONTHS From: 27th March, 2017

Course Overview

The training will enable participant configure Oracle database for multilingual applications, practice various methods of recovering database using RMAN and Flashback technology, administer database efficiently by using database technologies such as the Resource Manager, the Scheduler, Automatic Storage Management (ASM), and VLDB features, set up secure database using Virtual Private Database, and learn how to efficiently move data from database to database.

Course Objectives

On completion of the course, participants will be able to:

  • Employ SQL functions to generate and retrieve customized data
  • Run data manipulation statements (DML) to update data in the Oracle Database 11g
  • Control user access and manage schema objects
  • Install Oracle Database 11g and configure a database
  • Perform backup and recovery of a database
  • Monitor, troubleshoot, and maintain a database
  • Configure Oracle Net services
  • Detect block corruption and take appropriate measures to correct
  • Control database resource usage with Resource Manager
  • Review database log files for diagnostic purposes
  • Customize language-dependent behavior for the database and individual sessions
  • Implement a secure database

Target Audience

Application Developers, Business Intelligence Developers, Database Administrators, PL/SQL Developers, Support Engineers, System Analysts, Functional Implementers, Portal Developers, Reports Developer, Technical Consultants, Network Administrators.


Course Overview

The Advance Customer Care training aims at equipping participants in this competitive market environment with the relevant knowledge, skills and attitude in customer service. It is expected that at the end of the course, participants will be well groomed to professionally interact with clients and  provide useful services to them in the most effective and efficient manner with the view to progressively facilitate customer satisfaction, retention and loyalty.

Course Objectives

At the end of this course, delegates will be able:

  • To communicate effectively to clients as well as colleagues
  • To develop professional telephone and customer reception skills
  • To Handle challenging customers calmly and confidently
  • To portray a positive image of their company to customers

Target Audience

The target audience includes: Front Desk executives, Marketing Executives, Customer Service Executives, Secretaries, Telephonists, Client Service Personnel, Personal Assistants and anybody who wants to improve upon their interpersonal relationship and work well with others.


Start Date: 24th April, 2017

General Objective:

The courses aim at equipping participants with the knowledge and skills to manage logistics, transport and general supply chain operations in their respective organizations.

Specific Objectives:

Among other objectives, the participants will be able to:

  • Professionally manage inventories and warehouse operations
  • Evaluate financing options for transport acquisition and operations
  • Effectively handle goods and services distribution
  • Appreciate the strategic role of Logistics and Transport in the organization’s operations
Target Group

This course is designed for senior managers, middle line managers and supervisors working in the field of logistics and transport, Freight Forwarders, personnel in Supply and Transport department in Government Institutions, the Armed Forces, Police, Fire Service and CEPS. The others are Warehousing and Stores Managers, Airline Workers, Shipping Companies Workers and other Professionals who want to pursue a career in logistics and transport operations and management.

Benefits of the course include the following:

  • An opportunity to join and qualify for membership of the world’s most established professional body for Logistics, Transport and Supply Chain with post nominal such as MILT, CMILT
  • Participate in Continuous Professional Developments (CPDs) offer by CILT its members.
Course Content:


Candidates must successfully complete four (4) modules through examinations (3 compulsory and 1 optional)

  • The course consists of the following three (3) compulsory modules;

Module A – Supply Chain Operations

Module B – Business Theory

Module C – Business Applications

  • Candidates are to undertake an additional one module from the Optional modules listed below
1. Warehousing

2. Procurement

3. Inventory

4. Passenger Transport Operation

5. Freight Operations

6. Port Operations

7. Transport Planning

8. Global Logistics

9. Green Logistics

Entry Requirements:

To qualify for this program, participants ought to have been educated up to either Senior High School (SHS), GCE Ordinary or Advanced Levels with a minimum of credit passes; or equivalent professional qualifications.

Mature Entry Exams will be taken by applicants who are 27years and above but do not meet the academic qualification for only the certificate level.



Candidates must successfully complete five (5) modules through examinations (2 compulsory + 1 elective + 2 optional) or (2 compulsory + 2 elective + 1 optional)


  1. Management in Logistics and Transport
  2. Supply Chain Management


  1. Transport Planning
  2. Transport Operations

Optional – Inventory

  1. Movement of Goods
  2. Movement of People
  3. Production Planning
  4. Retail Logistics
  5. Sourcing and Procurement
  6. Transport and Society
  7. Warehousing
  8. International Business/Global logistics
  9. Project Management
  10. Supply Chain Flow Planning
  11. Supply Chain Network Planning

Entry Requirements:

  • Possession of the International Certificate in Logistics and Transport of the Chartered Institute of Logistics and Transport or
  • Possession of a University First Degree and/or HND (or equivalencies) coupled with relevant areas of study
  • In addition, participants must have worked in a Logistics and Transport environment for a minimum of three years.


The Advanced Diploma aims to give senior managers and leader’s strategic management and decision-making skills to enable them to aspire to the highest levels of management. The Advanced Diploma also includes organizational planning. Participants are expected to become familiar with analytical concepts and to use them in their management role. They will be aware of ethical issues, sustainability and global environmental issues.

Candidates must successfully complete five (5) modules


  1. Strategic Contexts
  2. Leadership and Strategic Management
  3. Strategic Network Planning
  4. Delivery Strategic Performance
  5. Research Methods and Professional Projects

Entry Requirements:

  • Possession of the International Diploma in Logistics and Transport of the Chartered Institute of Logistics and Transport or
  • First Degree/Masters in Logistics, Supply Chain, Transport or related discipline with accredited institution.
  • In addition, participants must have worked in a Logistics and Transport environment for a minimum of three years.

Course Fee:

  • International Certificate in Logistics and Transport (CILT): GHC 2,050.00 (Ghanaian) and GHC 2,250.00 (Non Ghanaian). In addition, students will pay an equivalent of £170 to CILT International for International Student Registration.
  • International Diploma in Logistics and Transport (DILT): GHC 2,790.00 (Ghanaian) and GHC 2,990.00 (Non Ghanaian). In addition, students will pay an equivalent of £200 to CILT International for International Student Registration.
  • International Advanced Diploma in Logistics and Transport (ADILT): GHC3, 200.00 (Ghanaian) and GHC 3,500.00 (Non Ghanaian). In addition, students will pay an equivalent of £230 to CILT International for International Student Registration.
International Certificate in Logistics and Transport(CILT):
  1. Six (6) Months: (Five (5) Months course work plus One (1) Month for revision, assignments and examination)
  2. (B) International Diploma in Logistics and Transport (DILT): The programme covers two (2) semesters
  3. (C) International Advanced Diploma in Logistics and Transport (ADILT): The programme covers trimesters (3) and will commence on 24th April 2017

VENUE: Lectures will be held on the GTUC – Tesano Campus, Accra

FACULTY: The programme will be facilitated by experienced GTUC, CILT faculty and experts from industry.


Saturdays: 8:00am – 6:00pm for Advanced Diploma,

Evening: 5:00pm – 8:00pm for Diploma and 6:00pm – 8:00pm for Certificate on Mondays, Wednesdays and Fridays

Programmes commence on: 23rd May 2016.


Application forms may be obtained from our website cpd.gtuc.edu.gh or www.ciltgh.org and paid for at Ecobank (GTUC-CPD, A/C No. 0550134465742901, Tesano branch) before submission and the pay in slip submitted to GTUC Cash Office at the cost of GHC100.00, forms can also be obtained at the Center for Professional Development.

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