Courses

The Centre for Professional Development, Ghana Technology University College, is pleased to invite you to 3 day intensive training on managing projects with Microsoft Project 2010.

The details are as follows:

Venue: Ghana Technology University College, Tesano

Time: 9am-3pm each day

In this hands-on course with intensive skills training, you will learn the key techniques to effectively manage projects using Microsoft Project 2010. Acquire the knowledge and skills to build, maintain, and control well-formed project plans using Microsoft Office Project 2010.

What You’ll Learn

  • Get started with Microsoft Office Project 2010
  • Create and define projects
  • Work with estimates and dependencies, deadlines, constraints, and task calendars and with resources
  • Predict behaviour by using task types and the scheduling formula
  • Customize and format Microsoft Project views
  • Analyze resource utilization
  • Track progress
  • Create project reports that analyze project, resource, and task data
  • Manage multiple projects

Labs

  • Creating and Defining Projects
  • Working with Estimates and Dependencies
  • Working with Deadlines, Constraints, and Task Calendars
  • Working with Resources
  • Understanding Task Types and the Scheduling Formula
  • Customizing and Formatting
  • Analyzing Resource Utilization
  • Creating Reports

Who Needs to Attend

Associate project managers, project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, program managers, project team members, stakeholders, senior managers and students who want to use Microsoft Project 2010 to create and monitor excellent project plans.

Registration

For further information on the course and registration, please contact the Centre for Professional Development on:

Telephone: 0200365826 / 030-2200606 / 030-2200615 / 0202698359

Email: cpd@gtuc.edu.gh / khormeku@gtuc.edu.gh / ahackman@gtuc.edu.gh

DURATION: 3 DAYS 

This is a programme designed to provide customer service executives with the skills needed to ensure excellent customer service delivery with the aim of building and maintaining customer loyalty.

OBJECTIVES

  • To be aware of the value added by giving caring services
  • To identify and demonstrate the basic elements of Customer Service
  • To portray a positive image of their company to customers
  • To identify and understand the characteristics and personality profile of customers
  • To help communicate effectively
  • To develop professional telephone and customer reception skills
  • To introduce participants to the best practices in service delivery
  • To handle challenging customers calmly and confidently

CONTENT

  • Understanding customer Care
  • Customer care skills, knowledge and attitudes
  • Effective communication in a customer centered environment
  • Creating and maintain a good professional image
  • Telephone etiquette and customer reception skills
  • Professional telephone behaviour

Target Audience

This course is targeted at front-line executives, customer service representatives, secretaries and anyone constantly in contact with customers, either face to face or over the phone.

DURATION6 MONTHS

Management Information System (MIS) is designed to equip participants with the knowledge and skills needed to manage and change business processes through information and communications technology (ICT) and information systems. The course focuses on the concepts, methods and practical applications of information systems in the work place.

Learning Outcomes

  • Define and explain the concepts, theories and practices in the development and use of information systems in the organization.
  • Demonstrate an understanding of computing system architectures, operating systems software and interconnection of information resources through networking.
  • Analyze problems and determine systems requirement for developing a logical design of an information system.
  • Implement an information system in database management system or emerging development environment.
  • Develop product that demonstrate a working understanding of the management of information systems functions, integration and project management to ensure project quality.

Target Audience

Business Owners, Corporate Executives, IT Managers, Middle Level Managers.

DURATION: 5 DAYS

Course Overview

It is a programme that provides the globally accepted standard of achievement among information systems (IS) Audit, Control and Security Professionals. The programme provides assurance that staff has necessary knowledge, skills and experience in key areas such as information security, risk management, audit and governance. Earning the CISA designation distinguishes individuals as qualified IS audit, control and security professional.

CISA DOMAIN AREAS

  • The process of Auditing Information Systems
  • Governance and Management of IT
  • Information Systems Acquisition, Development and Implementation of Information Systems Operations, Maintenance and Support protection of Information Assets.
  • Information Systems Operations, Maintenance and Support
  • Protection of Information Assets

Target Audience

The programme represents an excellent training opportunity for staffs in Information Technology departments, Accountants, Financial Managers and Internal Auditor.

DURATION: 6 MONTHS  

Overview

The programme has been designed with the needs of procurement practitioners currently working in the public sector in mind and aims to equip participants with current knowledge and skills in procurement. It is intended to enable participants to analyze procurement problems and design and implement strategies to resolve them.

Objectives

Participants will be:

  • Equipped with the ability to apply procurement and management skills at the workplace, and equip them with an understanding of the key concepts, principles and practices in procurement.
  • Able to gain comprehensive introduction to the themes and processes central to the efficient operation of a procurement systems
  • Equipped with the latest knowledge and skills in procurement
  • Able to identify the role and purpose of the Public Procurement Act 663 of 2003, and competently use the terminology associated with the implementation of the Act.
  • Able to progress to attain the Chartered Institute of Purchasing and Supply (CIPS) professional status

Course Content

  • Procurement Principles and Practices
  • Public Procurement Policy in Ghana
  • Inventory Management and Logistics
  • Management and Professional Development
  • Supply Chain Management
  • Approach to project and Cases

Target Audience

Holders of other academic/professional qualification other than procurement and working in the public/private sector looking to upgrade their skills and knowledge as well as obtain qualification in procurement and those looking to further their careers by pursing higher qualifications of the Chartered Institute of Purchasing &Supply, United Kingdom as well as anyone who wishes to acquire knowledge in procurement.

DURATION: 5 DAYS                         

This program provides a complete foundation of knowledge for the Wi-Fi networking industry. From basic RF theory to 802.11 frame exchange processes, this course delivers hands-on training that will benefit the novice as well as the experience network professional.

Learning Outcome

  • Participants will be able to;
  • Perform site survey and reporting after the site survey
  • Interpret wireless security techniques
  • Understand Regulatory Compliance
  • Understand industry best practices for optional use of directional and omni-directional antennas in site surveys
  • Understand the proper locations and Methods for installing RF antennas
  • Recognize common problems associated with wireless networks and their symptoms, and identify steps to isolate and troubleshoot the problem

Course Outline

  • Wi-Fi Technology, Standards, and Certifications
  • Hardware and Software
  • Site Surveying and Installation
  • Radio Frequency (RF) Fundamentals
  • Security& Compliance
  • Applications, Support, and Troubleshooting

Target Audience

IT Managers, IT Professionals, ISPs, IT support staff who work with wireless technologies, Network Administrators, System Administrators, IT Instructors, Project Managers or Sales Staff, who are expected to effectively communicate about wireless technologies, will also benefit.

DATE: 7th -11th  August, 2017

DURATION: 5 DAYS

Overview

The course is designed to teach you how to configure vulnerability scanners to detect points of exposure and prevent network exploitation, acquire the knowledge to assess the risk to your enterprise from an array of vulnerabilities and to minimize costly security breaches.

Run vulnerability scans and observe exploits to better secure network, servers and workstations. Learn to assess the risk to your enterprise from specific vulnerabilities and to continually control your exposure to current security threats. Throughout this course, extensive hands-on exercises provide you with practical experience assessing recent vulnerabilities and analyzing ‘in the wild’ exploits.

Domain Areas

  • Vulnerability Assessment
  • Types of Vulnerability
  • Assessing the Network
  • Vulnerability Assessment Tools of the Trade
  • Output Analysis

Target Audience

All IT Managers, IT Security oriented personnel, System Administrators, Network Administrators and anyone interested in IT Security.