PRACTICAL BUDGETING SKILLS

DURATION: 3 DAYS

Practical budgeting skills are key to running a successful business. It helps to allocate resources where they are needed the most so that a business / organization can remain profitable and successful. This course will enable participant to draw up a business budget, manage money effectively, allocate resources appropriately to projects and identify problems before they occur.

 The Practical Budgeting skills training is designed to equip Accountants, Budget Officers, and other Managers with the needed knowledge, skills and abilities for preparation and presentation of budgets. This course is also designed to highlight key concepts and principles that underlie the preparation of budgets in order to enable people who are new to budget preparation and presentation to grasp the concept without much difficulty.

COURSE OUTLINE

This includes but not limited to:

  • The purpose and administration of budgets
  • The problems in constructing budgets
  • Flexible budgets
  • Budgetary control
  • Behavioral aspects of budgeting
  • Other budgeting systems

TARGET AUDIENCE

This course is designed for Budget Officers, Finance Officers, Project Managers, Chief Executive Officers, Bank Officers, and Management Accountants

 

CUSTOMER RELATIONS AND CALL CENTRE MANAGEMENT

DURATION: 4 DAYS

The life-blood of any company in a highly competitive business world is Customer Service. Thus, the effective management of customer queries play a large role in how a business is perceived by the public, and it can determine the success or failure of a company’s products or service.  Because of this, well-trained customer service or Call Centre agents, supervisors/ managers are highly sought after in all industries. The aim of this course is to equip participants with the requisite practical knowledge and skills to successfully establish, manage a Call Centre and provide superior customer experience.

LEARNING OUTCOMES

By the end of the training program, participants will be able to:

  • Know what it takes to establish and manage a world class call centre
  • Provide customer delight through service excellence
  • Utilise managerial skills to run the operations within the call centre as well as the relationships with other departments
  • Utilized human resource management knowledge and skills required to manage Call Centre staff

CONTENT

  • Understanding Call Centre Environment & Management
  • Communication Skills for Call Center Managers and Operators
  • Creating the Ultimate Customer Experience
  • Time &Stress Management
  • Emotional Intelligence

TARGET AUDIENCE

Participants expected on this training are Front Desk Executives such as; Client Service Personnel, Call Center Executives, Secretaries, Receptionists, Telephonists, Personal Assistants and anybody who wishes to improve upon his/her interpersonal relationship and work well with others.

GEOGRAPHICINFORMATION SYSTEMS/GLOBAL POSITIONING SYSTEMS (GIS/GPS) WITH DRONE TECHNOLOGY TRAINING

DURATION: 5 DAYS                                                                                               

Organisations around the world are leveraging their information technology (IT) investments by integrating mapping such as Global Positioning System (GPS) and Geographic Information System (GIS) technology. This course will provide participants essential knowledge base in GIS and GPS which will assist them to make informed decisions.

 LEARNING OUTCOMES

On completion of this course participants will:

  • Be equipped with knowledge in collecting special and associated attribute date
  • Understand the fundamental principles and concepts behind GIS, GPS and Satellite based remote sensing
  • Share knowledge with others and visualise data in ways simply not possible in the rows and columns of a spreadsheet.
  • Acquire knowledge in GIS project management
  • Learn to collect process and analyze data using GPS and GIS

CONTENT

  • GIS and the Information Age
  • Data collection procedures
  • Selecting a GPS receiver for a project
  • GIS Uses and Applications
  • What can GIS do for you
  • Building GIS projects and applications
  • Moving data from GPS platform to GIS

TARGET AUDIENCE

Managers, Chief Executives, It Professionals, Planners in Transport, Telecommunication, Real estate, Local Government, Defense, Marketing, Banking, Education, Utility (Water, Electricity) Mining, Oil exploration, Health, Insurance.

CISCO CCNA ROUTING & SWITCHING

 DURATION: 8 weeks (Saturdays)

The Cisco Certified Network Associate (CCNA) certification is a very popular, well-recognized industry accreditation for networking professionals looking to focus on a particular computer networking specially. Cisco CCNA R&S v3.0 is entry level certification for Cisco Certification Courses.

This course teaches candidates how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, identifying basic security threats, understanding redundant topologies, troubleshooting common network issues, connecting to a WAN, configuring EIGRP and OSPF in both IPv4 and IPv6, understanding wide-area network technologies, and getting familiar with   device management and Cisco licensing.

COURSE OUTLINE

·         Operation of IP Data Networks ·         IP Services
·         LAN Switching  Technologies ·         Network Device  Security
·         IP Addressing  (IPv4/IPv6) ·         Troubleshooting
·         IP Routing  Technologies ·         WAN Technologies


TARGET AUDIENCE

IT managers, network engineers, System Engineers, IT security professionals, IT lecturers, students etc