ADVANCED CUSTOMER CARE

ADVANCED CUSTOMER CARE

DURATION: 6 MONTHSSTARTING 27th May, 2017

Course Overview

The Advance Customer Care training aims at equipping participants in this competitive market environment with the relevant knowledge, skills and attitude in customer service. It is expected that at the end of the course, participants will be well groomed to professionally interact with clients and  provide useful services to them in the most effective and efficient manner with the view to progressively facilitate customer satisfaction, retention and loyalty.

Course Objectives

At the end of this course, delegates will be able:

  • To communicate effectively to clients as well as colleagues
  • To develop professional telephone and customer reception skills
  • To Handle challenging customers calmly and confidently
  • To portray a positive image of their company to customers

Target Audience

The target audience includes: Front Desk executives, Marketing Executives, Customer Service Executives, Secretaries, Telephonists, Client Service Personnel, Personal Assistants and anybody who wants to improve upon their interpersonal relationship and work well with others.